Privacy Policy

Relay ("we") operates getrelay.agency. This policy explains what we collect and why, in plain English.

What we collect when you submit our form

• Name, business name, phone number, and optionally email. We use these to do exactly what the form says: call you back (using an AI voice assistant), send you a text message about your request, and email your calendar invite.
• Calls placed by our AI assistant may be recorded for quality and to prepare your walkthrough. Our assistant identifies itself as an AI when asked.

What we collect automatically

• First-party analytics: pages viewed, scroll depth, time on page, device type, browser, screen size, language, referrer, ad campaign parameters (UTM, click IDs), and approximate location (country/region/city derived from your IP by our hosting provider; we do not store your IP address).
• We use localStorage/sessionStorage identifiers to remember your visit and which page version you saw. Our active advertising tag is Google Ads conversion measurement (tag AW-18305753187), loaded only after you accept cookies. When you submit the form we may pass a hashed, irreversible version of your email and phone number to Google to measure ad conversions ("Enhanced Conversions"). Google receives the hash, not your raw details. If our Meta advertising pixel is ever activated, Meta may also set cookies subject to Meta's privacy policy.

Processors we use

• Vercel (hosting), Supabase (database, EU region), Bland AI (AI voice calls and SMS), Google (Google Ads conversion measurement, plus email and calendar invites), and Meta (advertising measurement, only if the pixel is activated).

Retention and your rights

• We keep lead and call records only as long as needed to provide the service and meet legal obligations, then delete them.
• You can request access, correction, or deletion of your data at any time: email nikita@getrelay.agency. EU/EEA residents have the rights set out in the GDPR, including the right to complain to a supervisory authority.
• To stop text messages, reply STOP. To stop calls, tell the assistant or email us.